American Girl Doll Response

This is the reply that I received back from American Girl Doll about my Obama inspired doll line. Not very exciting, but certainly better than what I got back from Life Is Good!

Dear SJ,

We are complimented by your request to add an Obama children-inspired
American Girl doll to our product line. We appreciate your thoughtful
suggestion; however, our internal design team creates all of our
products, including our dolls, their stories and accessories. Although
we are not able to comply with your request, we will make note of it and
share it with the appropriate persons. Your comments and insights help
us determine if we are meeting the needs and interests of the girls we
serve.

Again, thank you for your support of American Girl!

Sincerely,

American Girl® Customer Service

American Doll

Dear American Girl Doll Customer Service,

I am now a grown up adult, but I do remember fondly playing with them as a child. I played with my American Dolls, Molly and Kirsten when there were only three dolls, and they were still manufactured in Germany. It is always exciting to see a girl on the streets carrying her American Doll around, or seeing specials about them on T.V.

With all of this said, I have a suggestion of a new doll for you. With the Obama children going to live in the White House, wouldn't it be nice to have an Obama inspired American Girl Doll? How much more American could this be, and imagine all of the exciting accessories she could have - a puppy, Presidential china!

Enjoy ~SJ

Tracfone Fleecing Update!

Nothing bothers me more than poor customer service. As you may remember I blogged about the poor customer service that I encountered when trying to help my very non-elderly Mother with her tracfone. While on the phone with customer service I told them that I planned on blogging about the poor service and warning everyone not to get one. Well I followed through on my statement and thanks to Stats Counter I can see how popular that blog was. From my "Recent Keyword Activity" page I can see that people have searched for tracfones and the elderly three times and landed on my site. You just have to love stastitics!

Enjoy ~SJ

Less Than Five Star Customer Service Life Is Good

A few days ago I sent Life Is Good customer service a suggestion about a shirt idea. Here is what I sent them (I'm saving you clicking back through my blog).

Dear Jake (a.k.a. Life Is Good),

I have been an a Life Is Good fan for over 10 years, and have been an avid collector of your shirts. I have been very excited watching the growth of your company, and think that you have been very creative in your expansions.

With that said, I would like to see the motorcycle logo on a woman's shirt. I am an avid motorcycle rider, and use the new Jake key chain for my bike key. I think it is a dramatic oversight on your part by not printing this shirt for woman. Is this something that you are looking into?

Attached you will find a picture of my bike and key chain.

Thank you

P.S. My life would be good if I could have one of these shirts for me!

Here is the reply that I got back this morning:

Hello,

Thank you for taking the time to email us. We don’t have any immediate plans to add this to the women’s line but you never know what the future may hold.

Have a great day

Donna

Life is good

I will have to admit, after my extensive blog posting earlier this week on customer service I would have to say that Life Is Good is not living up to what I had expected from them.

Enjoy ~SJ

"Tracfone is fleecing the elderly!" or SJ's Encounters With Customer Service

Ok, so the title of blog might be a little stretched, but I did make this statement today. My Mother has been visiting over the last few days and has been telling me how unhappy she has been with her Tracfone service. It isn't necessarily the reception part that she has been unhappy with, but rather a service that she signed up that did not end up being followed through with. Long and short is since Tracfone is a pre-paid service she signed up for an automatic addition of minutes every month. Since signing up with the service she has not been credited for the additional minutes, but of course Tracfone has charged her debit card. So I told her that I would call Tracfone and cancel her service as well as get her a credit for her non-credited minutes.

After a lengthy conversation with several different Tracfone reps, I was able to get her the money credited back to her account, but they were not very happy to do this. The funniest part of my whole encounter with the Tracfone reps is that their phonelines were so poor it was hard to hear and understand them, do you see the irony there? Also, I informed them that I thought they were "fleecing the elderly, and not the sheep kind of fleece!". Ok, so maybe My Mother is not offically an elderly person, but she is retired doesn't that count for something? Moral of the story, don't get a Tracfone, nor should you try to talk with their customer reps.

After my Tracfone experience My Mother and I went to Eddie Bauer to return my backpack. It has torn along the seam and since Eddie Bauer has a 100% guarentee just like L.L.Bean I decided to take it back. Now, this is the second time that I have taken back this bag due to the same problem. The first time they took the bag back, no questions asked, and gave me a brand new one. Since this is the second time that the bag had torn along the seem I thought it was time to get more than just the same bag.

Once arriving at Eddie Bauer I went up to a sales person and expalined my situation. She poiletly asked me what I wanted them to do for this horrible inconcience. Long and short of it, she gave me all of my money back in the form of a gift card so that I can pick out another bag on their website. Now this is an example of a 5-Star business, the complete antithesis of the previously mentioned business.

Now onto my third encounter with customer service of the day. After Eddie Bauer My Mother and I met my Step-Father for dinner at Red Robbin. This was our first time visiting the "World Famous Gouermet Burger Makers". I was impressed with the variety of choices, but was able to narrow it down to just one. When our food arrived My Mother discovered one bite into her burger that it was cold. We polietly informed our waitress, and she wisked the cool burger away. Moments later the manager came rushing over offering a salad while she waited for a new burger as well as checking how the rest of our food was. Within minutes a new and hot burger arrived for My Mother. Again, very impressive compared to the first customer service encounter of the day.

Enjoy ~SJ